Project Type: Residential Retail
Channel Model: Retail + Installer
Delivery Outcome: Higher delivery efficiency and customer satisfaction
BOWON
Canada · Retail + Installer Coordination
Retail and installer collaboration established a stable monthly replenishment and after-sales response rhythm.
Challenge
Uneven installation standards and slow after-sales response affected end-customer confidence.
Solution
Defined model-based installation checklists, acceptance standards, and quick spare-part handling.
Execution
Rolled out in four cities with installer certification and service coordination playbook.
Result Metrics
Cities Covered
4
On-Time Install
96%
After-sales Response
<24h
Before / After
Before
After
Project Media
Craft Clip
Partner Feedback
Channel feedback: fewer reworks and stronger customer referrals after process standardization.